S H I P P I N G
COVID-19 UPDATE - 12/01/22
It has been identified that some orders dispatched on and after 29/12/21 are experiencing significant delays. We are in continual communication with Royal Mail to ensure your orders reach you as quickly as possible however, they are suffering huge staff shortages across the country due to COVID-19 and have advised delivery times will be impacted. Although all orders are dispatched using Royal Mail's 24hr tracked service, in extreme instances, these are taking a few weeks to be delivered.
We aim to dispatch orders (besides ID tags) in 1 - 3 working days. During promotional offers such as sale events (including Black Friday), please allow 3 - 7 working days for dispatch.
Printed ID tags are shipped separately straight from our supplier to avoid additional delays in postage and so if you have ordered other items, you will receive two separate parcels.
Engraved ID tags take between 5 and 10 workings days and will dispatch with any other items ordered so please note that your entire order will not dispatch until the engraved ID tag(s) has been made.
All UK orders are posted using Royal Mail's 24hr delivery service. You will receive a dispatch email when your order has been shipped.
Please note, we cannot be held responsible for any delays caused by Royal Mail - these delays are out of our control. Please allow 10 working days from date of dispatch before contacting us if you have not received your order.
UK Standard Delivery via Royal Mail 24hr:
- FREE on all orders over £40
- Standard- £4.50
- Bandanas, bows, poop pockets, poop loops, ID tags - £3.50
E.U. Delivery via Royal Mail International Tracked & Signed - £9.50
Please note, deliveries to the Republic of Ireland will no longer be subject to a customs charge if the order is below EUR 150 - the amount you pay at the checkout is the total amount you will be charged. Orders to the Republic of Ireland above EUR 150, will be subject to a customs fee by HMRC which is payable by the customer.
International Delivery via Royal Mail Tracked & Signed - £12.50
Please note: Barnaby & Jones will not accept responsibility for additional taxes, import duties, customs charges etc that may be incurred when shipping outside of the UK - these, should they arise, are payable by the customer.