S H I P P I N G
Royal Mail is working hard to collect, process and deliver the UK’s mail in unprecedented times. Some areas of the country are experiencing severe delays so please allow up to 10 working days in the UK and up to 30 working days internationally from date of dispatch before receipt of your order.
Whilst we appreciate this can be frustrating, we cannot be held responsible for any delays caused by Royal Mail - these delays are out of our control. Please allow 10 working days from date of dispatch before contacting us if you have not received your order.
We aim to dispatch orders (besides ID tags) in 1 - 3 working days. During promotional offers such as sale events, please allow 1 - 5 working days for dispatch.
Printed ID tags are shipped separately straight from our supplier to avoid additional delays in postage and so if you have ordered other items, you will receive two separate parcels.
Engraved ID tags take between 5 and 10 workings days and will dispatch with any other items ordered so please note that your entire order will not dispatch until the engraved ID tag has been made.
All UK orders are posted using Royal Mail's 24hr delivery service. You will receive a dispatch email when your order has been shipped.
Please note, we cannot be held responsible for any delays caused by Royal Mail - these delays are out of our control. Please allow 10 working days from date of dispatch before contacting us if you have not received your order.
UK Standard Delivery via Royal Mail 24hr:
- FREE on orders over £40
- Harnesses, collars, leads - £4.50
- Bandanas, bows, poop bag holders, ID tags - £3.50
E.U. Delivery via Royal Mail International Tracked & Signed - £9.50
International Delivery via Royal Mail Tracked & Signed - £12.50
Please note: Barnaby & Jones will not accept responsibility for additional taxes, import duties, customs charges etc that may be incurred when shipping outside of the UK - these, should they arise, are payable by the customer.